Find answers to common questions about our women’s clothing, shipping options, orders, returns, and customer support.
What does Novelle Closet sell?
Novelle Closet sells women’s clothing and fashion pieces designed for everyday style, comfort, and modern wardrobes.
Who are your products made for?
Our products are made for women who want stylish, comfortable, and easy-to-wear clothing for daily life, casual outings, work, weekends, and special moments.
Where does Novelle Closet ship?
Novelle Closet currently serves customers in the United States.
What shipping options do you offer?
We offer the following shipping options for U.S. customers:
Express Shipping
3–6 business days — $20
Free Shipping
7–14 business days — $0
Free Standard Shipping
7–14 business days — $10
Shipping times are estimated in business days and may vary depending on your location and the shipping carrier.
How long does delivery take?
Delivery time depends on the shipping method selected at checkout.
Express Shipping usually takes 3–6 business days.
Free Shipping and Free Standard Shipping usually take 7–14 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information when available. You can use the tracking number to follow your package status.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. If your order has not been processed or shipped yet, we will do our best to update it.
Once an order has already been shipped, we may not be able to make changes.
What should I do if I receive the wrong size or item?
If you receive the wrong size or item, please contact us with your order number and clear photos of the product received. Our customer support team will review the issue and help you with the next steps.
Do you accept returns or exchanges?
If you are not satisfied with your order, please contact our support team. We will review your request based on the product condition and order details.
Returned items should be unworn, unwashed, unused, in original condition, and returned with original packaging when applicable.
Can I cancel my order?
You may request a cancellation shortly after placing your order. If the order has not been processed or shipped yet, we will do our best to cancel it.
If the order has already been shipped, cancellation may no longer be possible.
How do I choose the right size?
Please check the size guide on each product page before placing your order. Since sizing may vary by style, we recommend comparing the measurements carefully before choosing your size.
Are Novelle Closet products good for gifts?
Yes. Women’s clothing can make a thoughtful gift for birthdays, holidays, special occasions, or anyone who loves stylish wardrobe pieces.
How do I contact Novelle Closet?
You can contact Novelle Closet through our store contact page or customer support email. Please include your order number if your question is related to an existing order.